ConvaTec, a global leader in medical solutions focused on chronic care and healthcare innovations. They sought a modern, intuitive design for their platform that reflects their commitment to improving lives while making critical information and resources easily accessible to patients and healthcare professionals alike.
Project role:
Product Design
Industry:
MediTech
The Project
ConvaTec, a global leader in healthcare solutions, partnered with CI&T to take their customer experience (CX) to the next level. As part of the team, I helped reimagine their UI and UX systems to ensure they stay ahead of industry leaders. Together, we developed a scalable and consistent design system that simplifies the user journey and makes their digital platforms more intuitive and engaging—always putting their customers first.
The brief, in a nutshell
The challenge was for our agency to create a streamlined, user-focused digital experience that reflects their position as a leader in healthcare innovation. The goal was clear: enhance the usability and accessibility of their platforms while building a scalable design system that ensures consistency and efficiency across their digital ecosystem. This project was all about delivering simplicity, clarity, and a seamless journey for their diverse user base.
Challenges/Conclusion
When we first began working with ConvaTec, one of the key challenges was the absence of a cohesive design system. This lack of structure made it difficult to maintain consistency across their digital platforms, leading to inefficiencies and a fragmented user experience. Without a unified framework, design decisions often felt disconnected, and scalability was a significant hurdle.
By developing a robust design system, we established strong foundations that transformed the way ConvaTec approaches digital design. With a clear "north star" to guide every decision, we ensured consistency, improved efficiency, and created a more seamless, user-focused experience. This foundation not only addressed the immediate challenges but also set ConvaTec up for long-term scalability and success in their digital journey.
